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My parents had a Samsung and I've always thought the picture quality was the best on the block. Nothing works. That said, they still won't offer you anything for your problems once the TV is out of warranty. When I looked into it further, this problem is widespread, but you apparently have to fight with Samsung's customer service reps just to get them to acknowledge it's a problem. The TV displayed an image for a fleeting second, then went black with the sound continuing to play. Well, turns out, there are a lot of problems with this and other Samsung models.
18 months after purchase I turned the TV on and the screen went black, but the sound continued to play. So I turned it off, waited, then back on. I bought this TV (LN32A330) around Christmas of 2008. and not worth it.I understand that a warranty is what it is, but if your television sets have what is clearly a systemic problem, a recall or a discounted repair is in order. I tried everything. So, I jumped on-line last night and this problem is so popular that if you Google the model number you'll see all the different "predictive searches" that people have done, many regarding this or similar problems. Samsung will do neither.
I repeated this multiple times with the same result. I based my purchase solely on what I saw in the store and the specs - I did not do any research to find out if there were any systemic problems. From what I've read, it costs between $200-300 to fix, plus shipping. again. I then tried switching outlets, moving it to a different room, different inputs, etc. Considering the $550 purchase price, that's simply not feasible. Do not buy this television.
Bought this TV in May of 2008 - today I go to turn it on (after using it just last night), and it won't even turn on. I can tell you one decision I've already made, and that's to NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN. So it looks like the average life expectancy on a Samsung product is 2 years. They ask me if it's connected to a computer - I tell them no. So there you go Samsung, you've lost both a customer and a promoter. They take all of my info and the serial number and politely tell me that I will be responsible for paying for the repairs on the TV as one of the internal components has failed. I call Samsung, they have me unplug it from the surge protector and plug it into the wall - nothing. Before my TV I had a Samsung DVD player that also died after 2 years.
I tell them that I do not think that is fair considering I spent around $800 at the time to purchase this TV and now I have to pay to fix it after only 2 years. They say there's nothing they can do and set up a service ticket for me, and then I can decide whether or not I will pay to repair the TV once the repair service calls me to tell me how much it will cost to fix it. For the money, I'd say that's ridiculous. I will never cease to tell everyone I know to never buy your products.
The troubleshooting guide in the user's manual and on Samsung's website only had one suggestion: to make sure the outlet worked. We bought this as our second HD television. It worked great for about 2 years, and then one day it wouldn't turn on. Of course, the warranty period only lasts for 90 days, so after spending $900 on a TV, we were forced to either pay to fix it or buy a new TV two years later. This TV was a huge waste of money.
After 1 year the power supply failed and the TV will not turn on. Samsung is no help either. Not buying another samasung product ever again, had a similar problem with a computer monitor from them.
Once they fail, the TV's response will range from: Not turning on at all, or the red power light will flicker/stay on, but the screen will not power up at all, or the screen flickers. This model, as well as others from what I have read online, are built with defective power capacitors on the power supply board. This is a problem that Samsung does not seem to acknowledge, and chances are the capacitors' life expectancy will be about 1-3 years of regular use. There could be other causes but this is the most common. If you really want to buy this TV, get the most long-term warranty possible.
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